Effective Date: August 22, 2025
At TOTEASY®, we value customer satisfaction and aim to provide high-quality products and reliable service. This Refund Policy outlines the terms under which refunds are provided.
1. Eligibility for Refunds
Refunds are available for products that are defective, damaged upon arrival, or incorrect. To be eligible, you must contact us within 14 days of receiving your order.
2. Non-Refundable Items
Certain items may not be eligible for refunds, including final sale items, gift cards, and items returned without original packaging. Products that show signs of misuse or damage caused by the customer will not qualify for a refund.
3. Process for Requesting a Refund
To request a refund, please contact us at toteasy@outlook.com with your order number, proof of purchase, and a description of the issue. We may require photos or additional information to verify the claim. Once approved, you will receive instructions on how to return the product.
4. Return Shipping
Customers are responsible for return shipping costs unless the item was defective, damaged, or incorrect due to our error. We recommend using a trackable shipping service when returning items.
5. Refund Processing
Once the returned product is received and inspected, we will notify you regarding the status of your refund. If approved, the refund will be issued to your original method of payment within 5 to 10 business days, depending on your bank or payment provider’s processing time.
6. Exchanges
If you received a defective or incorrect item, we may offer an exchange instead of a refund when possible. Please contact us to arrange this option.
7. Contact Information
If you have any questions about this Refund Policy or need assistance with a return, please contact us:
TOTEASY®
Email: toteasy@outlook.com
Phone: +1 (510) 323-2232